Terms and Conditions

Last updated: 24/10/2026

About us

This website, www.myzzi.co.uk, is run by CraftMyzzi trading as Myzzi ("we", "us" or "our"). We are based at United Kingdom. We are registered in England and Wales under company number 16708318. You can contact us by emailing myzziuk@gmail.com

These terms

These terms and conditions apply to every order you place with us through our website. Please read them carefully before ordering. By placing an order, you agree to these terms. They do not affect your legal rights as a consumer under UK law or the law of the country where you live.

Placing an order

When you place an order, you will receive an email confirming that we have received it. This is not yet acceptance of your order. A contract between you and us is formed when we email you to confirm that your order has been dispatched.

We may occasionally be unable to accept an order, for example if an item is out of stock, if there is an error in the price or description, or if we cannot deliver to your address. If this happens, we will let you know and refund any payment in full.

We make every effort to show our products accurately. Our gift sets and tools are photographed carefully, but colours may look slightly different on different screens, and some items, such as vintage-style pieces, may vary a little from the photographs. If we need to substitute an item in a gift set because it is unavailable, we will replace it with one of equal or greater value and similar style, or contact you first if the change is significant.

Prices and payment

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout before you pay. If you pay in another currency, your bank or card provider will convert the amount and may charge a fee.

We accept payment by DEBIT AND CREDIT CARD, PAYPAL. Payment is taken in full when you place your order.

Discount codes can only be used once per order, cannot be exchanged for cash, and may have an expiry date or other conditions, which we will tell you when we issue them.

Delivery

Every order is packed by hand in United Kingdom. UK orders are usually delivered within 2-3 working days of dispatch, and international orders within 12-20 working days, depending on the destination. Delivery times are estimates and are not guaranteed, especially during busy periods such as Christmas.

Your order is your responsibility from the moment it is delivered to the address you gave us, or to someone you have nominated to receive it.

International orders and customs

We are happy to ship to many countries outside the UK. Orders sent outside the UK may be subject to import duties, taxes (such as VAT) and handling fees charged by the destination country or the courier. These charges are not included in our prices or delivery costs, and they are the responsibility of the person receiving the parcel. Please check with your local customs office if you are unsure. If a parcel is refused or not collected because these charges have not been paid, we may deduct the original and return delivery costs from any refund.

We are required to complete customs declarations accurately, so we cannot mark orders as gifts or declare a lower value.

Late, lost or damaged parcels

If your order has not arrived within 30 working days of the estimated delivery date for UK orders, or 45 working days for international orders, please contact us. We will look into it with the courier and, if the parcel is confirmed lost, we will send a replacement or give you a full refund.

If your parcel arrives damaged, please contact us as soon as possible, ideally within 2 days of delivery, with photographs of the packaging and items so we can put it right.

Changing your mind

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you receive it. To cancel, simply email us at myzziuk@gmail.com with your name, order number and the items you wish to return. You then have a further 14 days to send the items back to us.

Please return items unused and in their original condition and packaging, so that we can resell them. Unless the item is faulty or we sent you the wrong item, you will need to pay the cost of returning it, and we recommend using a tracked service, as we cannot be responsible for returns lost in the post.

Once we receive the returned items, we will refund the price you paid, including the standard delivery charge for your original order, within 14 days. If you chose a more expensive delivery option, we will only refund the cost of standard delivery. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it. Refunds are made to your original payment method. Any import duties or taxes you paid on an international order cannot be refunded by us, but you may be able to reclaim them from your local customs authority.

Items that cannot be returned

The right to change your mind does not apply to items that have been personalised or made to your own specification, such as engraved scissors, gift sets with names or dates added, or custom gift boxes you have built to order. It also does not apply to items sealed for hygiene reasons once the seal has been broken. This does not affect your rights if these items are faulty.

Gift sets and advent calendars should be returned complete. If items are missing from a set, or an advent calendar has been opened, we may reduce your refund to reflect this.]

Faulty or incorrect items

We check every order carefully before it leaves us, but if something arrives faulty, damaged or not as described, please let us know. Under UK consumer law, you are entitled to a full refund if you tell us within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, or in some cases a refund. We will pay the cost of returning faulty or incorrect items. Nothing in these terms affects your legal rights.

Gift orders

If you send an order as a gift, we will not include a receipt or prices in the parcel. Only the person who placed the order can cancel it or request a refund, and any refund will be made to the original payment method. If the person who received your gift would like to exchange it, please contact us and we will do our best to help.

Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure, but we are not responsible for loss or damage that is not foreseeable. We only supply our products for personal and household use. If you use them for commercial or resale purposes, we will not be liable for any loss of profit, loss of business or business interruption.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer.

Some of our products, such as scissors, needles and wax seal kits, are sharp or involve heat. Please use them with care, follow any instructions provided, and keep them out of reach of young children.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as postal strikes, severe weather or courier disruption. If this happens, we will let you know as soon as possible and do what we can to reduce the delay. If the delay is significant, you may cancel your order and receive a full refund for anything you have not received.

Our website and content

All content on this website, including photographs, product descriptions, designs and our logo, belongs to Myzzi and may not be copied or used without our written permission.

Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts. If you live outside the UK, you keep any protections given to you by the mandatory consumer laws of the country where you live.

If you have a problem with your order, please contact us first at myzziuk@gmail.com. We will always do our best to put things right quickly and fairly.

Contact us

Myzzi, United Kingdom Email: myzziuk@gmail.com