Myzzi Privacy Policy

Last updated: 24/10/2026 

This privacy policy explains how Myzzi collects, uses and protects your personal information when you visit www.myzzi.co.uk, place an order or get in touch with us. It applies to all our customers, whether you are in the United Kingdom, the European Union or anywhere else in the world.

Who we are

Myzzi is a small craft and gift set business based in London, United Kingdom, run by CraftMyzzi trading as Myzzi. Our address is Woking, GU21 2SF and you can contact us about anything in this policy at myzziuk@gmail.com We are registered with the UK Information Commissioner's Office. We are responsible for your personal information and we follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

The information we collect

When you place an order or create an account, we collect your name, email address, phone number, and billing and delivery addresses. If you send an order as a gift, we also collect the recipient's name and address and any gift message you would like us to include. If you order a personalised item, we keep the names, dates or wording you ask us to add.

When you pay, your card details are handled securely by our payment provider and are never stored by us. We only see limited information such as the card type, the last four digits and whether the payment was successful.

If you email us, use our contact form or leave a review, we keep a record of that message. If you sign up to our newsletter, we keep a record of your email address and your marketing preferences.

When you browse our website, we automatically collect some technical information, such as your IP address, browser type, the pages you visit and the items in your basket. Some of this is collected through cookies, which are explained below.

How we use your information

We use your information to process, pack and deliver your order, to send you order confirmations and delivery updates, and to handle any returns, refunds or questions you have. We do this because we need to in order to fulfil our contract with you.

We keep records of orders and payments for tax and accounting purposes, and we complete customs declarations for orders sent outside the UK, because the law requires us to.

We also use information to keep our website secure, prevent fraud and improve our website and range of gift sets. We do this because it is in our legitimate interests as a business, and we always make sure these interests do not override your rights.

We only send you our newsletter and special offers if you have agreed to receive them, and you can change your mind at any time.

We never sell your personal information, and we do not make decisions about you using fully automated processing.

Who we share your information with

We only share your information with trusted companies that help us run our shop, and only the information they need to do their job.

Our website and online shop are hosted by Wix.com, which also provides our checkout and customer accounts. Payments are processed by WIX PAYMENTS, STRIPE AND PAYPAL, who handle your payment under their own privacy policies. Orders are delivered by ROYAL MAIL, EVRI AND DPD], who receive the delivery name and address and sometimes an email address or phone number for delivery updates. If you subscribe to our newsletter, your email address is held by WIX EMAIL MARKETING. For orders sent outside the UK, the parcel contents, value and recipient details are shared with customs authorities in the destination country. We may also share information with our accountant when preparing our accounts, or with public authorities if the law requires us to.

If you buy from us through Etsy, Etsy's own privacy policy also applies to that order.

International customers and transfers

We are proud to send our gift sets from London to customers all over the world. Wherever you live, this policy applies to your information and you have the rights described below.

If you live in the European Union or European Economic Area, the EU GDPR applies to your information. The UK and the EU recognise each other's data protection standards, so your information is protected to the same level when it moves between them. If you live elsewhere, including the United States, Canada or Australia, we give you the same protections and rights as our UK customers. If your local privacy laws give you any additional rights, please contact us and we will honour them.

Some of the companies we work with, such as Wix and our payment providers, store or process information outside the UK, including in the United States and Israel. We only work with companies that protect your information through recognised safeguards, such as UK adequacy regulations, the UK-US Data Bridge or approved contract terms.

Marketing emails

We will only send you marketing emails if you have opted in, for example by ticking the box when you join our mailing list. Every email we send includes a link to unsubscribe, or you can simply email us and ask us to stop.

Cookies

Our website uses essential cookies so that your basket, checkout and account work properly. With your permission, we also use analytics and marketing cookies to help us understand how people use our website and improve it. You can accept or reject non-essential cookies using the cookie banner when you first visit our site, and you can change your choice at any time using the cookie settings link at the bottom of every page.

How long we keep your information

We keep order, payment and customs records for six years after the end of the financial year they relate to, as UK tax law requires. If you have a customer account, we keep it until you ask us to close it, or for three years after your last order. We keep emails and enquiries for two years after we last hear from you, and we keep your newsletter subscription until you unsubscribe. Gift recipients' details are kept only as part of the order record and are never used for anything else.

Keeping your information safe

Our website uses a secure, encrypted connection, and all payments are handled by secure, industry-standard payment providers. Access to your information is limited to the people at Myzzi who need it to look after your order.

Children

Our shop is intended for adults. We do not knowingly collect personal information from children under the age of 13.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to ask us to correct anything that is wrong or incomplete, and to ask us to delete your information where we no longer need to keep it by law. You can also ask us to limit how we use your information, object to us using it (including for marketing), withdraw your consent at any time, and ask for your information to be sent to you or another company in a commonly used format.

To use any of these rights, please email us at myzziuk@gmail.com. There is no charge, and we will reply within one month. We may need to ask you for proof of identity before we can respond.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113. If you live in the European Union, you can also contact the data protection authority in your country.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.